Help & Info
Shipping & Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
– Standard delivery by post. Delivery generally takes 5 – 7 business days..
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase. If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Returns & Refunds
All returns are subject to a 30% restocking fee. Prior authorization is required. Do not ship items without obtaining authorization. A finance charge of 1.5% per month will be assessed if net payment is not received by due date. It is very important for receivers to do a complete walk-around of all freight received and ask driver to make proper notations on the delivery receipt if there are visible signs of potential product damage. We do not accept hazardous materials. Please email admin@trenchlessboss.com with any questions.